Appointments and Walk-Ins
We operate on an appointment system and reserve appointments released on the day for emergencies and those matters that can’t wait.
To help us run on time please arrange longer appointment times for special conditions such as health checks, surgical procedures, implanon insertion and mental health care plans when you phone. Most of the doctors allow 12-15 mins for a standard consultation only.
If your usual doctor is not available please feel free to see any of the other doctors in the Centre. You are also able to change doctors if you wish. If you are unable to keep your appointment, please let us know well in advance so that we can give your appointment to someone else.
We are also providing telehealth option for all our existing patients who hold a valid Medicare card or eligible private health fund. Please note this option is only available to those who have physically visited the practice over the past 12 months. Private fees can apply with certain private health funds. Please speak to our reception team for more information.
In case of Medical Emergencies
Emergencies will be attended to immediately. Patients with appointments will be contacted if there is any unforeseen delay or your doctor has been called away, please ensure we have your correct details when making an appointment.
After Hours Home Visits
All our medical centres have paid subscription for the home visits program provided by the National Home Doctor Service. This enables us to provide the best clinical service to our patients even during after hours, and allows follow up on patients who require medical care when our Centre is closed.
If you need a doctor to visit your home after our clinic opening hours, you may contact National Home Doctor Service at 13 74 25 (13 SICK) and they will send a doctor to your home and BULK BILL you for the clinical service.
Our doctors will receive a fax report from them on the next day about your visit.
Their services are available at weeknights, weekends and public holidays.
In case of a medical emergency - please call 000